Three weeks after the fact, the banking giant fixes its own error.
On June 28th a call came to Monica from the Supervisor of Security at the Wells Fargo headquarters in San Francisco. Her name was Sheila. She originally would not talk to me, even though Monica had given them permission to do so. I had to wait until Monica came home from school. Putting Sheila on speaker phone, Monica iterated that I had permission to speak for her, and the conversation began.
We were informed that the transaction for the $300 had been found and she wanted Monica to go to the bank the next day and see if the security tape was, in fact, that of Monica. I asked Sheila if the person making the transaction was a woman. She answered “yes.” I asked if she was of Asian descent. She again answered “yes.” I asked if she was tall. The answer was “yes.” I asked if she were very slim. The answer was “yes.” I asked if she had long hair. Again the answer was “yes.” I then asked a very telling question. I said, “was it the same woman that made the $400 withdrawal?” I was incredulous when the answer was given to me…. [Read more…]